The importance of 24/7 customer support for your batching plant
Your batching plant is an essential component of your construction company – it allows you to take on bigger and more complex jobs with more efficiency and delivers reliable, top quality concrete. If your batching plant breaks down or parts become worn out, you’ll have to deal with significant down time that can end up costing you money and construction site delays. That’s why it’s essential to partner with a concrete equipment supplier that offers after sales customer support, because they will be able to:
Get the required parts to you by the next day.
When your plant isn’t running properly, every hour that it is out of commission is costing you money and preventing you from completing a job on time. A supplier that partners with nation-wide delivery services will be able to get that part to you by the next day, minimising your downtime.
Talk you through the repair process.
If you have your own technical staff, they will be able to repair your plant for you with the replacement parts. For added peace of mind, you will be able to call a 24-hour hotline where an experienced engineer will be able to take you through the process step-by-step, ensuring that the job is completed quickly and correctly.
Offer you access to a general Parts and Maintenance department 7 days a week.
Many suppliers are closed over the weekend, but that means that you may lose out on whole days where you could have been productive. A partner with a general parts and maintenance department will be able to go the extra mile and get you back on site and in production with the minimal of delays.
Get an engineer to you no matter what day of the week.
Many construction sites work around through the week, especially if they have a deadline to meet for a major project. The last thing you want is for work to be delayed because of a problem with your batching plant. Your supplier should be able to call out an experienced engineer to your site any day of the week so that concrete production is affected as little as possible by any mechanical issues.
Contact us today to find out more about Utranazz’s wide range of guaranteed batching plants and our exceptional after sales service and support.